Tourism Holdings Rental SA PTY (LTD) & its Brands - Maui & Britz - Terms & Conditions
To ensure a pleasant holiday, please pay special attention to the following terms and conditions, which by the hirer's (referred to as "you") signature hereto, you agree to be bound by such term and conditions in addition to the Rental Agreement signed by you:
By your signature hereto, you confirm that you have an UNENDORSED and VALID driver's license and are above the age of 21 years and under 75 years. You agree that we have the right to verify that your license has been validly issued and that we may refuse to rent a vehicle to you, if your license has been suspended, revoked or restricted in any way. Should you require additional drivers there is a once off fee applicable per additional driver to any rented vehicle.
PERMITTED AREAS OF TRAVEL
Maui/Britz (referred to as "we/us") reserve the right its sole and absolute discretion, to restrict vehicle movement in certain areas due to adverse road or weather conditions or for any reasonable cause whatsoever and howsoever arising. Our vehicles are permitted to drive in Zimbabwe, Namibia, Zambia, Botswana, Mozambique, Lesotho, Swaziland and South Africa. THEY ARE NOT ALLOWED INTO ANGOLA OR MALAWI.
PLEASE NOTE: Namibia and Botswana are predominantly arid desert countries and the majority of secondary routes utilized are on dusty and/or gravel roads. It is however impossible to make vehicles completely dustproof, and therefore NO REFUNDS will be provided for any dust ingress of any nature whatsoever into vehicles.
Emergency Contact Numbers:
Johannesburg - 011 396 1445 / 1860 - 084 250 4937 - 083 442 0531
Windhoek - +264 61 219590 / 250654 - +264 81 129 96 36
Cape Town - 021 982 5107 - 021 981 8947 - 084 230 5511
CHANGE OF VEHICLE
The air conditioning supplied in the front and/or rear of the Maui / Britz vehicles where applicable, is designed to be used in normal South African / Namibian conditions. In places where the ambient temperature conditions exceed 30 degrees Celsius or the humidity is higher than 60% this unit may not work effectively.
Whenever the vehicle is stationary or idling for prolonged periods, the front air conditioner must be switched off to prevent damage.
The fridge provided in the vehicle is not a normal domestic fridge and therefore may not be as effective in hot conditions. In order for the fridge to operate effectively, you should ensure that the vehicle is level when parked.
Please note that not all local vehicles are insured and it is NOT compulsory under South African law to be insured against 3rd party property. It is therefore at times impossible to recover money from third party drivers, even through the Legal System.
YOU MUST NOT ADMIT LIABILITY to OTHER PARTIES OR MAKE ANY OFFER OF SETTLEMENT AFTER AN ACCIDENT!
Most accidents occur for the following reasons:
Accidents must be reported within 24 hours of the occurrence of the accident to our head office in Johannesburg and the police in the area that the accident occurred. Please note that it is essential to obtain a police report with a relevant case number & contact number. The case number must be given to the returning branch.
Damage costs are established by a quotation of repair from our panel beaters. You will be liable for the CDW Excess or full amount, if negligence is proven.
If the rental vehicle is involved in an accident and you are at fault, a replacement vehicle (if available) may be collected by you from the closest branch. Delivery time will be indicated after availability, no restricted delivery time is applicable.
If you require a replacement vehicle to be delivered, then the charges for the delivery of the replacement vehicle will be for your account and will not be covered by the CDW offered by us.
If you are unable or unwilling to take a replacement vehicle, no refunds for early termination of the contract will apply.
No refund of rental days lost will be considered during the period in which a replacement vehicle is being delivered.
Should there be no replacement vehicle available, no refund will be considered.
Should you continue with a replacement vehicle, a new rental contract and conditions will apply.
You will be responsible for the recovery of the damaged vehicle to the original rental depot in accordance with the CDW reduction package taken by you.
In addition to your entire obligation in terms hereof, you shall:
ONE-WAY RENTAL/CHANGE OF DROP-OFF
PAYMENT/EXCHANGE RATES/CURRENCY VARIATIONS
IF A CREDIT CARD IS PRESENTED AS PAYMENT, THE CREDIT CARD HOLDER WILL BE JOINTLY AND SEVERALLY LIABLE AS A CUSTOMER.
Office hours, local time in each country:
SUNDAY AND PUBLIC HOLIDAY SURCHARGES WILL APPLY SHOULD PICK-UP/DROP-OFF BE ON A SUNDAY/PUBLIC HOLIDAY.
Customers collecting/returning vehicles on a WEEKEND or PUBLIC HOLIDAY must agree to a specific collecting/drop-off time. Failure to keep to this allotted time will result in an additional charge per hour, for every hour of the delay.
If the vehicle is returned early for any reason, no refund will be granted.
WE MAY REFUSE COLLECTION IF PAYMENT WAS NOT MADE IN FULL ON THE DAY OF PICK-UP.
You will complete a pre inspection vehicle report (VCR) on collection of the vehicle and the vehicle shall be deemed to be in good order, condition and repair and properly filled with oil and water, unless otherwise indicated in the vehicle report.
VEHICLE BOND/COLLISION DAMAGE WAIVER
On collection of the vehicle, a bond is payable.
The vehicle bond is only payable by CREDIT CARD.
If the vehicle is returned on time and in good order, the bond will be refunded in full within 7 working days, save that we shall deduct from the excess any amounts due by you under the rental agreement.
We reserve the right that should your bond be rejected by the bank to enforce a CDW bond reduction.
CDW BOND REDUCTION OPTIONS
BOND - (R/N$ - 15000.00)
DAILY RATE - (R/N$ - 0.00)
PLEASE NOTE THAT RAINBOW CLIENTS DO NOT QUALIFY FOR THIS OPTION.
Subject to the CDW bond reduction packages, you are responsible for:
BOND - (R/N$ - 10000.00)
MOTORHOMES - (R/N$ - 180.00 p/d)
4 X 4's - (R/N$ - 190.00 p/d)
PLEASE NOTE IN THE EVENT OF ANY DAMAGE/LOSS, YOU ARE LIABALE FOR THE COST. SHOULD THE AMOUNT OF LOSS/DAMAGE EXCEED YOUR BOND, YOU WILL ONLY PAY THE BOND AMOUNT YOU CHOSE.
Please note that this option does NOT cover:
THIS OPTION DOES NOT COVER THE EXCLUSIONS BELOW
BOND - (R/N$ - 5000.00)
MOTORHOMES - (R/N$ - 290.00 p/d)
4 X 4's - (R/N$ - 365.00 p/d)
This option covers the following: Any overhead and under body damage
THIS OPTION DOES NOT COVER WILLFUL DAMAGE AND THE EXCLUSIONS BELOW.
BOND - (R/N$ - 0.00)
MOTORHOMES - (R/N$ - INCLUDED IN DAILY RATE)
4 X 4's - (R/N$ - INCLUDED IN DAILY RATE)
PLEASE NOTE THAT THIS OPTION CAN ONLY BE BOOKED THROUGH YOUR TRAVEL AGENCY AND IS INCLUDED IN YOUR DAILY VEHICLE RENTAL RATE.
This option covers the following:
THIS OPTION DOES NOT COVER THE EXCLUSIONS BELOW.
PASSENGER THIRD PARTY LIABILITY
This liability is only valid and covered if your booking is made through a travel agent or tour operator. Direct bookings made through the internet or Central Reservations are NOT covered, should the need arise and a claim is made, this needs to be made through the Road Accident Fund – (Act No.56 of 1996).